And in this video, I'm going to show you How to win more trust and reviews with email.
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So my name is Yip and I'm the CEO and founder of Ecomflows, where we helped over 1,000 dropshippers with their email marketing.
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So in today's point of discussion, we're going to take a look at my reviews matter more than you think.
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at how email builds real trust.
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And I'm going to show you a smart review flow that you can use for your dropshipping store.
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So in the end, end, reviews don't just help, they actually convert.
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And that's why I'm going to show you why reviews matter more than you think.
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Especially during Q4, they become the most powerful trust signal there is.
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So as you all might know, paid traffic goes up, therefore skepticism increases.
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And that's why trust is the only thing that justifies your price.
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So that's why it's it's really important to have verified reviews eventually reduce the refund request and therefore also the disputes.
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and also as a dropshipper, they're an important trust signal, especially with the long shipping that you have and then the last one.
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It's also a very easy way to increase your conversion ratio without having to spend any additional money on ads simply by implementing this email marketing automation.
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so in the end, your email marketing decides if someone trusts you or not.
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So make sure it counts.
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So what do I mean with that?
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Let's say someone bought from your store and and they see actually an email that doesn't look good.
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Or let's say they or they receive like a shipping confirmation.
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And also this one looks a bit sketchy, then the customer eventually doesn't trust it.
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They will open up a dispute and therefore your chance on blocks and holds will actually be increased.
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So therefore email marketing decides if someone trusts you or not.
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So this is how email marketing builds real trust.
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so actually wrote down four points and these are the four must haves haves for even more trust.
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First of all, make sure to communicate your shipping updates, make sure to include the tracking, and also set the expectations for the customers.
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Make sure that these emails look good.
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Make sure that they are according to your branding, this is very important for the customer.
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And second of all, let's say the package has been delivered.
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Make sure to just thank them and and ask them if everything went well.
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You can even include a small discount in there to eventually win back the customer.
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fully on autopilot.
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and then third one is make sure you have a branded email marketing template.
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this will eventually gives the customer more trust and therefore it's really important.
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and then the last one is a customer review request.
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This actually a very simple way to get more reviews fully on autopilot.
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on I will show you how it looks like.
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quick tip from Yip.
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Every email that you're sending is either building trust or breaking it.
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So make sure that each one counts and that each email actually looks good.
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So in the end we all would like to have more reviews.
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So what should you do?
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Just automate it.
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So make sure to just create a very simple revo request flow.
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So here's what you should do.
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You you can simply recreate the email on the right side.
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so when should you send it?
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So let's say your shipping will take around like five to 10 days.
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Then you should send it on like the 15th or 16th day and then as followed.
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So one star until the the third star.
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Then you will be redirected to the customer service and star four and five will be redirected to the real trustpilot page.
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Therefore you're filtering out the people that want to leave a bad review you're only sending the happy customers to the trustpilot page, which of course what we want.
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So to sum things up, here are a few key insights.
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The trust builds retention faster than any discounts.
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Reviews are social proof that you actually own.
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So you can also leverage that within your marketing strategy and you can automate emails for the trust building process.
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So I want to thank you for watching this video.
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My name is Gip and I'm the CEO and founder of Ecomflows where we helped over 1000 dropshippers by setting up the email marketing.
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If you have any questions you can always email us at helloconflows helloconflows IO or you can send me a message on the number listed below.
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And if you want to stay in contact, you can always follow me on X, which is tipfromyip.